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Customer Relationship Management

Customer Relationship Management

Customer Relationship Management

Customer communications are important. You’ve captured attention through great digital advertising, but how do you keep it?

Our planning and digital teams are experts in effective, data driven, customer communications using tools that will work for you. Our smart approach will nurture leads, increase engagement and fuel sales.

We will show you how to obtain email addresses if they are not ready to enquire or buy yet

We craft bespoke email campaigns and content launched to segmented audiences, including competitions, newsletters, e-books, videos and blogs to keep your audiences engaged and push them through the sales funnel to conversion.

Plus, we’re GDPR compliant every step of the way and track results and successes so you can see what works.

Whether it’s managing the process end to end or auditing your current processes to help your  team improve, we can help.

5 Steps to Success

  1. We’ll asses your current data capture and CRM processes.
  2. We’ll recommend improvements and best practices to increase conversions
  3. Together we’ll craft branded content specific to your audience, to meet your goals
  4. We’ll pull knowledge from digital and planning teams across the business.
  5. We monitor results and continuously improve our CRM processes as projects progress.

Why Choose Our Team?

  • We manage CRM for over 10 clients annually
  • We can work on a project basis, or longer term
  • We know how to craft engaging content, that converts
  • We continuously monitor results to prove ROI
  • We benchmark results against the industry average.
 

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